Refund policy

Last Updated: November 12, 2026

At Kitfront, customer satisfaction is important to us. We are committed to providing quality racing model cars, motorsports apparel, hats, and racing accessories. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Please read the following policy carefully before requesting a return.

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with its original packaging, tags, accessories, and included components.

  • The product must not show signs of damage caused by improper handling, misuse, or modification by the customer.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

For collectible racing model cars, original boxes, display cases, protective packaging, and included accessories must be returned in their original condition.

Items that do not meet these requirements may not qualify for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, washed, or modified.

  • Collectible model cars with damaged or missing original packaging caused by customer handling.

  • Products damaged after delivery due to improper use or storage.

  • Items returned without prior authorization from our customer service team.

Defective, damaged, or incorrectly shipped products are handled separately under our damaged or incorrect item policy.

3. How to Request a Return

To initiate a return, please contact our customer service team before sending any products back.

Email: kitfront@vipcareo.com

Please include the following information in your email:

  • Your full name.

  • Order number.

  • Product name and quantity.

  • Reason for the return.

  • Clear photos of the product and packaging when reporting damage or defects.

Our customer service team will review your request and provide return instructions, including the designated return shipping address.

Important: Our business mailing address is not our return warehouse address. Customers must contact us to obtain the authorized return address before shipping any items back.

Returns sent to an unauthorized address may not be received or processed.

4. Return Shipping Costs

Return shipping costs are determined by the reason for the return:

Customer-Initiated Returns:

For returns due to personal preference, incorrect size selection, or a change of mind, customers are responsible for the return shipping costs.

Damaged, Defective, or Incorrect Items:

If an item arrives damaged, defective, or different from what was ordered, Kitfront will cover the reasonable return shipping costs or provide an appropriate return shipping solution.

We do not charge restocking fees for approved returns.

Original shipping charges are non-refundable for customer-initiated returns unless required by applicable law. For returns resulting from our error or a defective product, we will provide an appropriate refund, including applicable original shipping charges.

5. Damaged, Defective, or Incorrect Items

We carefully inspect and package our products before shipment.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at:

Email: kitfront@vipcareo.com

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos of the affected product.

  • Photos of the original packaging and shipping box when applicable.

Our customer service team will review the issue and arrange an appropriate solution, which may include a replacement, return, or full refund.

Customers are not responsible for return shipping costs when the issue is caused by an incorrect shipment or a product defect.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

For approved returns:

  • Refunds will be issued to the original payment method.

  • Refunds will be processed within 5–10 business days after the returned item has been received and inspected.

  • Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund after the processing period, please contact us at kitfront@vipcareo.com.

7. Exchanges

We accept exchange requests for eligible products, subject to product availability.

If you wish to exchange a racing model car, apparel item, hat, or accessory, please contact our customer service team before returning the original product.

If the requested replacement item is unavailable, we will assist you with an alternative solution or an eligible refund.

8. Order Cancellation

Customers may request an order cancellation before the order has been processed or shipped.

To request cancellation, contact us as soon as possible at kitfront@vipcareo.com with your order number.

Once an order has been processed for shipment or handed over to the shipping carrier, it can no longer be canceled. Customers may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

9. Order Processing Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (ET)

Orders placed before 5:00 PM ET on a business day will be submitted for processing that business day.

Orders placed after 5:00 PM ET, on Sundays, or on U.S. public holidays will be processed on the next business day.

Order processing and shipping times are separate. Receiving an order confirmation does not mean that the order has already shipped.

10. Customer Service Hours

Our customer service team is available during the following hours:

  • Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET).

  • Sunday: Closed.

  • U.S. public holidays: Closed.

All business hours follow the U.S. Eastern Time Zone, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), depending on the season.

Emails received outside business hours will be reviewed on the next business day.

11. Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact us using the information below.

Store Name: Kitfront

Business Address:
45 Madison Ave
Mount Holly, NJ 08060
United States

Customer Service Email: kitfront@vipcareo.com

Phone: +1 609-702-9642

Customer Service Hours:
Monday – Saturday, 9:00 AM – 5:00 PM ET
Closed Sundays and U.S. public holidays.

Thank you for shopping with Kitfront. We appreciate your trust and look forward to providing you with a great shopping experience.